Glacier Water Phone Numbers and Emails

Toll-Free Number:

  • (800) 452-2437

Customer Service:

  • (844) 237-7466
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Contact Information

Corporate Office Address:

Glacier Water Services, Inc.
1385 Park Center Drive
Vista, California 92081
United States

Glacier Water Rating Based on 45 Reviews

Rating details

1.7
more details
Product or Service Quality
Customer service
Advertised vs Delivered
Website

Rating stats

Rating trend

How Good is Glacier Water's Customer Service?

Pearce Zdr
Pearce Zdr
Feels Disappointed | Feb 16, 2024

See my last!

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Sharell Sog
Sharell Sog
Feels Disappointed | Jan 26, 2024

Didn’t a answer need filters so I ordered from Amazon and if course said I fit the 2 fridges we have
Says put in direction in the filter with arrow. There wasn’t an arrow
Also a review said came with adapters they didn’t

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Korvin Lhr
Korvin Lhr
Feels Disappointed | May 09, 2023

Worked fast to get equipment working

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Nickalas Rns
Nickalas Rns
Feels Disappointed | Mar 24, 2023

I Got Scammed by 2 water machines. the water was supposed to be 2.60. I had 2 5 gallon Jugs. When I Inserted the card it charged me 5$ each. I only had 11 Dollars I'm left with 1 dollar due to the machines.

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Abby Pvg
Abby Pvg
Feels Satisfied | Feb 12, 2023

I called during non business hours and will call back when they working. Not pissed off, really it's just fyi

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Maggie P Kkz
Maggie P Kkz
Feels Satisfied | Dec 27, 2022

Was very pleased that they handled the situation quickly now just waiting to get reimbursed.

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Summary of Glacier Water Customer Service Calls

966 TOTAL
CALLS
02:36 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Glacier Water?

Payments and Charges Question:

  • “The machine charged me 2x extra for water”
  • “Charged for nothing”
  • “I was charged at Hannaford 29 extra bottles”

Product/ Service Question:

  • “Vending machine not working”
  • “Machine not working”
  • “Broken vending machine”

Refund Question:

  • “Refund”
  • “Refund for $2:50”
  • “Need a refund of $3.10”

Cards Question:

  • “Charging my card to many times now my bank is over drafted.”
  • “I paid for water with card at one of the machines in bay city tx for 4-5gal jugs. It charged me then and is charging me again !”
  • “Was supposed to get a gift card”

Shipping and Delivery Question:

  • “Didn't get what I paid for.”
  • “Never received my filters that were ordered on 9/2/23”
  • “N Freya St & S Thor St Spokane, WA 99202 United States, left coin and water is not coming around 10:30”

Request for Information Question:

  • “I need to talk with a HUMAN!!! Please send me a customer relations telephone number!”
  • “Tech support”
  • “Refill station request”

Return/ Replace Question:

  • “Chane not returning”
  • “U keep guys keep changing me”
  • “2)Machines in Quinlan Brookshires one(1) don't give change and the other has a TDS of 35 and has out of order sign on it”

Staff Question:

  • “Unit needs serviced”
  • “Discontinue service”
  • “Water no service. It's not working at our grocery storw”

Website/ Application Question:

  • “Refill site leaking”

Account Question:

  • “I bought a 5 gallon water machine say 1.75 when I checked my account glacier charge me 5 dollars”

Activation/ Cancellation Question:

  • “Order cancelled”

Other Question:

  • “Complaint about water machine refills”
  • “Water dispenser took my $2.50 again”
  • “Oder bottles”

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